Asheville -- December 9, 2023: City of Asheville: As winter temperatures drop, stay vigilant about your water supply
is crucial.

If you suspect your water meter is frozen, act promptly!

Contact Water Resources Department customer service at 828-251-1122 for assistance.

A technician will visit your home to ensure proper water flow through the meter. Remember, pipes and plumbing on your side of the meter are your responsibility.

𝐈𝐧 𝐞𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐢𝐞𝐬, 𝐨𝐮𝐫 𝐖𝐚𝐭𝐞𝐫 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐢𝐬 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝟐𝟒/𝟕

While we don't handle indoor plumbing issues, we can swiftly cut off the water source to minimize damage in case of a break. For urgent help, call customer service at 828-251-1122.

Winter Home Tip: Dealing with Frozen Pipes Frozen pipes can be a winter woe, but with the right steps, you can thaw them safely and prevent serious damage. Here's a quick guide:

Locate the Freeze: Start thawing the pipe nearest to the faucet. Open the faucet to allow melted water to drip out.

Hair Dryer Magic: Use a hair dryer to gently thaw the frozen section. Avoid electric shock – keep it away from water! Hot

Towel Method: Heat water on the stove, soak towels, and wrap them around cold pipe sections. This safe technique prevents sudden bursts.

Caution: Never use torches or extreme heat; it can lead to pipe explosions and serious injuries!

Burst Pipe Emergency:

Shut off water at the main valve or, for hot water pipes, the valve on top of the water heater.

Emergency Plumber: Keep a local plumber's after-hours number handy. Call them ASAP if needed!

Prevent winter disasters with these tips. Stay warm and keep your pipes flowing!


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