Asheville -- December 9, 2023: City of Asheville: As winter temperatures drop, stay vigilant about your water supply
is crucial.

If you suspect your water meter is frozen, act promptly!

Contact Water Resources Department customer service at 828-251-1122 for assistance.

A technician will visit your home to ensure proper water flow through the meter. Remember, pipes and plumbing on your side of the meter are your responsibility.

๐ˆ๐ง ๐ž๐ฆ๐ž๐ซ๐ ๐ž๐ง๐œ๐ข๐ž๐ฌ, ๐จ๐ฎ๐ซ ๐–๐š๐ญ๐ž๐ซ ๐‘๐ž๐ฌ๐จ๐ฎ๐ซ๐œ๐ž๐ฌ ๐ƒ๐ž๐ฉ๐š๐ซ๐ญ๐ฆ๐ž๐ง๐ญ ๐ข๐ฌ ๐š๐ฏ๐š๐ข๐ฅ๐š๐›๐ฅ๐ž ๐Ÿ๐Ÿ’/๐Ÿ•

While we don't handle indoor plumbing issues, we can swiftly cut off the water source to minimize damage in case of a break. For urgent help, call customer service at 828-251-1122.

Winter Home Tip: Dealing with Frozen Pipes Frozen pipes can be a winter woe, but with the right steps, you can thaw them safely and prevent serious damage. Here's a quick guide:

Locate the Freeze: Start thawing the pipe nearest to the faucet. Open the faucet to allow melted water to drip out.

Hair Dryer Magic: Use a hair dryer to gently thaw the frozen section. Avoid electric shock โ€“ keep it away from water! Hot

Towel Method: Heat water on the stove, soak towels, and wrap them around cold pipe sections. This safe technique prevents sudden bursts.

Caution: Never use torches or extreme heat; it can lead to pipe explosions and serious injuries!

Burst Pipe Emergency:

Shut off water at the main valve or, for hot water pipes, the valve on top of the water heater.

Emergency Plumber: Keep a local plumber's after-hours number handy. Call them ASAP if needed!

Prevent winter disasters with these tips. Stay warm and keep your pipes flowing!


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  • We have had multiple reports of an individual calling and claiming to be from the Haywood County Sheriff's Office (specifically Chief Trantham or Lt. Greathouse). They are trying to convince our citizens to pay them money or go to jail because they have missed jury duty. Additionally, they are calling from a number that rings back to our dispatch or from a private number. THIS IS A SCAM. No one from our office will ever call and request money for any reason. You may also reach out to law enforcement if you feel you have been a victim of this scam. You can reach the Haywood County Sheriff's Office Non-Emergency line at 828-452-6666.
    You may also find more information and report the scam on the Federal Trade Commission website below:
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