Asheville -- December 9, 2023: City of Asheville: As winter temperatures drop, stay vigilant about your water supply
is crucial.

If you suspect your water meter is frozen, act promptly!

Contact Water Resources Department customer service at 828-251-1122 for assistance.

A technician will visit your home to ensure proper water flow through the meter. Remember, pipes and plumbing on your side of the meter are your responsibility.

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While we don't handle indoor plumbing issues, we can swiftly cut off the water source to minimize damage in case of a break. For urgent help, call customer service at 828-251-1122.

Winter Home Tip: Dealing with Frozen Pipes Frozen pipes can be a winter woe, but with the right steps, you can thaw them safely and prevent serious damage. Here's a quick guide:

Locate the Freeze: Start thawing the pipe nearest to the faucet. Open the faucet to allow melted water to drip out.

Hair Dryer Magic: Use a hair dryer to gently thaw the frozen section. Avoid electric shock ā€“ keep it away from water! Hot

Towel Method: Heat water on the stove, soak towels, and wrap them around cold pipe sections. This safe technique prevents sudden bursts.

Caution: Never use torches or extreme heat; it can lead to pipe explosions and serious injuries!

Burst Pipe Emergency:

Shut off water at the main valve or, for hot water pipes, the valve on top of the water heater.

Emergency Plumber: Keep a local plumber's after-hours number handy. Call them ASAP if needed!

Prevent winter disasters with these tips. Stay warm and keep your pipes flowing!


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