Tropical Storm Helene Recovery Update, Oct 1, 2 p.m Asheville

Asheville -- October 1, 2024: Press ReleaseCity of Asheville | Asheville Fire Department Tropical Storm Helene

Recovery Update

October 1, 2 p.m.   https://forms.gle/ovyjJ9zfdUcJVHDw6

Improving Cell Phone Service

An additional temporary Verizon tower will be placed at Groce United Methodist Church, 954 Tunnel Road, Asheville. This tower will offer limited cellular reception within approximately 200 yards of where it is parked.

Resource map will be available

A GIS-based map (geographic information systems) will be available on Wednesday that will cumulatively show the available locations for food and water distribution, road closures, shelters and cell towers. Follow the updates here: ashevillenc.gov/helene

Volunteering & Donations

We are overwhelmed by the generosity of our community! Thanks to your donations and supplies, we are able to continue supporting those in need and making a positive impact. Every contribution, big or small, helps us go further together. Due to the overwhelming donations we are at capacity and unable to continue to take the donations, we are asking the public to reach out to your local community groups and faith organizations to donate to. Your kindness and support truly make a difference. 

Water Distribution

Beginning at 12:00 p.m. today the City of Asheville added an additional water distribution location at Asheville Middle School (211 S. French Broad Ave, Asheville, NC 28801). The site will be open until dark or when the supply runs out.  Cases of bottled water will be available for pick up.  This location is designed for drive thru pick up in the first bus loop. One case per family is allowed per day.

Water distribution continues in Pack Square Park. Drinking water will be distributed from Pack Square Park (70 Court Plaza) beginning at 9 a.m. until dark or when the supply runs out. Each person will be provided 2 gallons of water per person, with a maximum of 5 gallons per family. Containers are available, but please bring your own.

Safety First

In the aftermath of Tropical Storm Helene, we understand that times are tough, but looting is never the answer. We urge everyone to stay calm and patient as resources are on the way to assist those in need.

Our officers are out ensuring safety and security across the city. We’re working closely with local and state partners to distribute supplies and restore order. If you see something, please say something. 

Need to Report a Missing Person or Request a Welfare Check in the City of Asheville?
In the aftermath of Tropical Storm Helene, we understand that communication may be challenging due to limited cell phone service. To ensure the safety of our community members, please follow these steps if you’re concerned about someone’s well-being:

Fill out the form here: 
Provide as much detail as possible, including:
Full name of the missing person
Report Time 
Last known location & time
Who were they seen by/with
Was this a group of people
Contact information for reporting party
Any specific concerns or relevant information
For urgent situations, please call 911 or our non-emergency line at 828-252-1110.
Asheville Police Department officers are working with law enforcement agencies to conduct welfare checks and address missing person reports. We remain fully dedicated to supporting you through this challenging time.

Remember: Due to limited cell service, using the online form can help us respond more efficiently.