Misinformation About DSS Threats in the Aftermath of Helene

WNC -- November 12, 2024: In the aftermath of Hurricane Helene, North Carolina residents are grappling with not only

 the immediate challenges of disaster recovery but also a wave of misinformation spreading rapidly across social media and various online platforms.

Allegations regarding the actions of government agencies, such as child removal threats by the Department of Social Services (DSS) and the alleged confiscation of relief supplies, have sparked concerns and confusion among affected communities. Here, we look at the facts, explore the sources fueling these rumors, and provide guidance for families navigating these uncertain times.

One of the most concerning rumors circulating online is the claim that DSS workers in North Carolina are threatening to remove children from families unable to secure immediate housing after Hurricane Helene. According to these allegations, families residing in closing Red Cross shelters are under pressure to find new housing to avoid losing custody of their children. However, reputable sources, including statements from local and state authorities, have not confirmed any such policy or action by DSS.

In fact, North Carolina’s Department of Health and Human Services (NCDHHS) has reiterated its commitment to supporting families impacted by the hurricane. The department has implemented various measures to reopen child care facilities safely and to provide families with essential resources to aid their recovery. Governor Roy Cooper also issued an Executive Order that grants NCDHHS increased flexibility in delivering child care, social services, NC Medicaid, and health care to support affected communities. These proactive steps highlight the efforts being made to help—rather than hinder—families in crisis.

Social media has been a significant factor in the rapid spread of misinformation post-Hurricane Helene. Unverified claims, including the assertion that federal agencies are seizing private land or confiscating relief supplies, have exacerbated the already tense atmosphere in disaster-stricken areas. As local officials continue their efforts to support communities, misinformation creates unnecessary distractions and diverts critical resources from essential emergency response tasks.

Local news outlets have reported that misinformation following the hurricane is becoming increasingly problematic. Some lawmakers are even pushing for investigations into the role of social media platforms in the spread of such disinformation. In response, agencies like the Federal Emergency Management Agency (FEMA) have launched dedicated web pages to counter rumors, aiming to provide clarity and prevent further confusion.

With the rise of social media and user-generated content, rumors have the potential to reach thousands within minutes. To counter this, federal and local agencies have urged the public to rely on verified sources, like official government websites and trusted news outlets, for accurate information. FEMA’s Rumor Control page has become a valuable resource, addressing common misconceptions and presenting factual responses to combat misinformation surrounding disaster recovery.

Local organizations are also stepping up. NCDHHS and county-level DSS offices are actively collaborating to inform families about the services available to them. By providing clear, accurate information through press releases, websites, and direct outreach, these agencies aim to reassure families of their safety and well-being in the face of online rumors.

DSS’s Role and Commitment: Families should understand that DSS is committed to supporting, not penalizing, those affected by the hurricane. DSS offers services aimed at keeping families together, prioritizing safety and stability during this challenging period.

Governor Cooper’s Executive Order: This order grants additional flexibility to social services, ensuring that families receive the care they need, from child-care support to medical assistance, without fear of repercussions due to temporary housing challenges.

Resources from FEMA and Local Agencies: FEMA’s Rumor Control page and local social services provide accurate, up-to-date information regarding disaster recovery efforts, ensuring that affected individuals have a trustworthy source to verify claims they may encounter online.

WNCTimes

Image: WNCTimes

In the age of social media, misinformation can spread faster than ever, creating confusion and unnecessary fear among already vulnerable populations. While Hurricane Helene has left many families in North Carolina seeking support and stability, online rumors should not add to their stress. By staying informed and relying on verified sources, families can confidently navigate the recovery process, supported by the resources and services in place to aid them.

As communities rebuild, it is essential to ensure that everyone has access to accurate information, fostering a collective resilience  against both natural and digital storms.