Hurricane Helene Disaster Supplemental Nutrition Assistance Program (D-SNAP)

Raleigh -- October 15, 2024: North Carolina Department of Health & Human Services: People living in 25 western NC

counties and members of the Eastern Band of Cherokee Indians living in zip code 28719 impacted by Hurricane Helene can apply to receive a one-time benefit to help buy food through the Disaster Supplemental Nutrition Assistance Program (D-SNAP).

To be eligible, applicants must:

Have suffered losses/damages related to Hurricane Helene, such as damage to property or loss of income
Have proof of identity and proof of residency (if available)
Not currently receiving benefits through Food and Nutrition Services (FNS). People receiving FNS can also get extra help to buy food but do not need to fill out a D-SNAP application.
Certain income and resource limits may apply.
Apply for Benefits
Pre-registration is available beginning Oct. 15.

Eligible households can pre-register online for assistance three days before the program starts by using the ePASS pre-registration tool at epass.nc.gov. Once pre-registration is completed, applicants will be issued a confirmation number and will need to call 1-844-453-1117 between Oct. 18 and Oct. 24 to complete the interview part of the application. 

Beginning Oct. 18 - 24, 2024, eligible households may apply for D-SNAP by phone or in person.

To apply by phone, call the D-SNAP Virtual Call Center at 1-844-453-1117 from 8 a.m.- 4 p.m., Monday through Friday, and from 9 a.m. - noon on Saturday and Sunday. To manage call volumes, individuals are asked to call on their assigned day based on their last name:10/18: A-G
10/19: H-M
10/20: N-S
10/21: T-Z
10/22: Open to all
10/23: Open to all
10/24: Open to all
 
People may apply in person on weekdays from 8 a.m.- 4 p.m. and on weekends from 9 a.m.- 2 p.m. at the following locations: Alexander County: Alexander County Department of Social Services
604 7th St SW, Taylorsville, NC 28681 

Alleghany County: Emerson Black Building
1375 Hwy 21 N, Sparta, NC 28675

Ashe County: Ashe County Department of Social Services (main office)
150 Government Circle, Suite 1400, Jefferson, NC 28640

Avery County: Avery County Library (Basement) 
150 Library Rd, Newland, NC 28657

Buncombe County: Buncombe County Health and Human Services (main office)
40 Coxe Ave., Asheville, NC, 28801

Burke County: Burke County Department of Social Services  
700 E Parker Rd, Morganton, NC 28655
Caldwell County:  Former Walgreens Building
625 Harper Ave., Lenoir, NC 28645

Catawba County: Catawba County Department of Social Services  
3030 11th Ave Dr SE, Hickory, NC 28602
Clay County: Clay County Department of Social Services  
119 Courthouse Dr, Hayesville, NC 28904

Cleveland County: Cleveland County Schools Bus Garage
300 Kemper Road, Shelby, NC 28152

Gaston County: Gaston County Health and Human Services (DSS)
330 Dr. Martin Luther King Jr. Way, Gastonia, NC 28052

Haywood County: Haywood County Health and Human Services 
157 Paragon Pkwy #300, Clyde, NC 28721

Henderson County: Blue Ridge Commons Shopping Center
2111 Asheville Hwy, Hendersonville, NC 28739

Jackson County: Jackson County Department of Social Services 
15 Griffin St, Sylva, NC 28779

Lincoln County: Lincoln County Department of Social Services  
1136 East Main St, Lincolnton, NC 28092

Macon County: Macon County Department of Social Services  
183 Holly Springs Plaza, Franklin, NC 28734

Madison County: Madison County Department of Social Services  
5707 US Hwy 25-70, Suite 1, Marshall, NC 28753

McDowell County: McDowell County YMCA gymnasium (bottom level)
348 Grace Corpening Drive, Marion, North Carolina 28752

Mitchell County: Mitchell County Department of Social Services  
347 Longview Dr, Bakersville, NC 28705

Polk County: Polk County Health and Human Services Agency, Human Services Building 
231 Wolverine Trail, Mill Spring, NC 28756

Rutherford County:  Isothermal Community College (ICC)

 Foundation Performing Arts Center, 286 ICC Loop Road Spindale NC 288160

Transylvania County: Transylvania County Library (Rogow Room)
212 South Gaston St., Brevard, NC 28712

Watauga County: Watauga County Department of Social Services  
132 Poplar Grove Connector, Suite C, Boone, NC 28607

Wilkes County: Wilkes County Department of Social Services  
304 College St, Wilkesboro, NC 28697

Yancey County: Burnsville Town Center
6 South Main St., Burnsville, NC 28714 

Eastern Band of Cherokee Indians Residing in 28719:Qualla Boundary, Qualla Boundary, 1526 Acquoni Rd, Cherokee, NC 
Jackson County DSS, 15 Griffin St., Sylva, NC 28779