Buncombe County Government Press Release: March 7, 2026: The One Buncombe Call Center Remains Open from 8 a.m.-5 p.m. Monday-Friday
As recovery from Tropical Storm Helene continues in Buncombe County, the number of individuals needing in-person support has declined
Beginning March 30, the Helene Resource Center (HRC) will move to a by-appointment format, which individuals can schedule by calling the One Buncombe Call Center at (828) 250-6100. Appointments will be scheduled in coordination with the Helene Recovery Office at 200 College St., Asheville. To consolidate operations, the 94 Coxe Ave., Asheville location will close at the end of the day on March 27, 2026.
Since April 8, 2025, the HRC served more than 1,400 survivors in-person at the Coxe Avenue location. The HRC housed multiple representatives from federal, state, and local partners to best support timely access to services.
“This transition is another step in our community’s recovery,” said Helene Recovery Officer Kevin Madsen. “With this new format, we’re able to ensure a close alignment with our recently formed Helene Recovery Office and our partners serving Buncombe County survivors with disaster case management. While it will look slightly different, we are continuing the efforts to support our community.”